Claim - Very poor customer Service

I was involved in an accident on the 16th October 2017. So far the only updates I got from these people are the one's where I CALLED THEM!!!!!. And the call records will show that.

1. For +- a week and a week an half these people didn't know where my vehicle was towed to (towed by their designated tow truck). 2. I called a couple of time was told that Naledi from the "tow department" has been trying to get a hold of me. Now I didnt have any missed calls and I received every other call except theirs. Also provided them with my work land line incase they can't get me on my cell 3. Oh and eveytime I called , I verified my cell and work numbers. All the call center agents were AMAZING but its the consultants that are evasive. 4. Based on the information logged my claim, each call center agent I talked to advised me that Donald is the consultant that is responsible for my claim 5. At some stage after a week, I was told I am due to feedback which I didnt get from Donald only got any news when I called the. 6. Call again and based on the info on my claim, they can't get a hold of the 3rd party that was responsible for the accident. Confirmed the number with the agent as I have been in touch with the guy (funny enough they can't get a hold of him but I can) 7. Finally I got an sms from the assessment company saying they received my vehicle and wanted to confirm my policy (meaning Dial Direct still didnt know where my vehicle was) 8. I CALLED again on the 14th and behold there's an update (based on what the call center agent wrote on my claim). Car has been assessed by the infamous Donald hasn't updated me. Oh and again there's a note that they cant get a hold of the 3rd party 9. Its been a MONTH WITHOUT a car and these people are so pedestrian with this claim. 10. And I'm due for an update again tomorrow and based on the track record I wont hear anything from them.

Backstory - I "landed" on these people's plate because Virgin Insurance dumped us on them a year ago. The only time I make a claim, this is what I get.

I seriously cannot wait for them to fix my car and I move to another insurance.