MM
Mashela M
1 reviews | Active since Dec 2015
14 Dec 2015, 11:19
Claim validation
I logged a claim with Dial Direct on the 25th November 2015 after a fender bender. Everytime I call to find out the status of my claim (They have never called to update, me) I am told your claim is not yet validated. Am I paying the price for choosing the cheapest insurance I could find out of 8 quotes? What takes a full 3 weeks to validate? And then I phone in to ask for the consultant who was \assisting"and I am told she will be busy for the next3 hours. Are there more important clients that need to be helped before me? """
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Dialdirect's replyOfficial
14 Dec 2015, 12:12Hello mash1895,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch who will provide you with comprehensive feedback on the claim.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch who will provide you with comprehensive feedback on the claim.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply14 Dec 2015, 12:12
Official
Hello mash1895,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch who will provide you with comprehensive feedback on the claim.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by the relevant claims branch who will provide you with comprehensive feedback on the claim.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team.
Best regards,