Claim Response

I have had an insurance with dial direct for 4 years and my car was involved in an accident and I received a courtesy vehicle on the 12 -01-15, and I had to return the vehicle on the 13-02-15, I am not happy because the panelbeater company that Dial direct has employed to fix my vehicle has had my car for over a month and nothing has been done, I still have to wait two more weeks, what frustrate me the most is that Fanelo is not willing to help regarding getting a courtesy car from the panelbeater, she has stopped informing about the progress of my vehicle, I am still paying my insurance and that amount still includes the vehicle hire amount. I am stuck without a vehicle and Dial Direct just doesn't care. I have called them to assist but no I have to contact the panelbeater who also hasn't done anything because the car is still standing in their workshop and even today they are still waiting for parts, this has caused me a lot of problems in terms of getting to work and taking my daughter to school, I just wonder how I will pay for the premium if I loss my job. This is really not right and not professional the way they handle things