claim process taking longer than expected

<p>I have register claim with dialdirect (my insurer) on the 11th April 2017 to date nothing has been done. when i contacted them, they keep on saying management has to sign/ authorise the claim. its been three week since i have register my claim, i cannot buy another car as results of non settlement by the insurer. the worse part of it is that the insurer (dialdirect) is also derbiting my account. I CANNOT recommend this insurance as they operate like ****. its been week since they told me that my claim has been approved but management still hasn't singn/authorise the claim. this is very disappointing and its affecting me negatively.</p> <p> </p> <p>Policy number ********** 13</p> <p> </p> <p>regards</p> <p>Phineas Muvhali</p>