Claim process and communication is just flat

I don’t know maaan!! Maybe it’s still too early to tell but so far I am not impressed, submitted my claim on 5th September, via their app, Monday I get called asked who bumped me I provided details, that was followed by a very lengthy form I had to fill with the same exact information I had already provided on the app, then followed by a message on the app requesting pictures with no option as to where these photos must be uploaded, again I have provided these photos on the app on the 5th followed by complete silence not knowing what is going on today Wednesday I had to call to ask what is happening to be told I need to send pictures but where do i upload these pictures they also don’t know, I don’t know 🤷 I don’t think I’ll last with this insurance I am not used to such!!