CLAIM NOT TAKEN SERIOULY

<p>on the 5th of may my car broke down we then phoned insrance people to explain what happened .</p> <p>we wanted to do claim, they send the tow tract to fetch the car. The communication they told us was Audi will only check the car on the 15th which was not the truth. audi check the car on the 8th send them the claim. Dial Direct kept o telling us thet dont have it . we had t phone both of them connect them . eventually they said they receieved it. Now today Audi says Dial Direct complained and asked them to receduce the values whic Audi did. Only now they say they will send the accessor to check if what Audi is saying is correct. My questuion why did nt they do this last week already? This mean will have to wait anoth week for this to be approved. Can you Dial Direct please take our c laim serious and treat us wit respect. Now i have to hire a car while thier not doing thier job? we have to keep on running after them.</p> <p> </p> <p>Can this please be taken serious like we are clients.</p> <p>Dial Direct guy that we are dealing with is so ***********. Please sort this out and make sure that my car get fixed this week.</p> <p> </p> <p> </p>