Claim not processed

I am very unhappy with the service I'm receiving from Dialdirect insurance. Firstly I called them on Tuesday (10/10/17) to report a claim but their system was down and the consultant was meant to call back which he didn't call back. The next day I finally got to log the claim which Thursday (12/10/17) I had to follow up, and Friday the assessor came but now I still have to wait cause the assessor has not done the report back. From Tuesday (10/10/17) to date (16/10/17) we don't have electricity functioning due to the storm that took place that day since the wires on the top of the house got damaged and the municipality is not responsible for that. Our roof tiles came off therefore we at risk of a break-ins since our alarm system is not working due to the electricity issue and if it rains, the rain goes into the house. Our food is going off in the fridge yet this is not seen as an emergency. I'm really disappointed with how this claim is taking long to be resolved. Our neigbours homes were being fixed as from last week and we still waiting for the claim to be approved.