PM
Phambili M
1 reviews | Active since Mar 2009
23 Feb 2016, 08:57
Claim not honoured
This is on behalf of my mother. She took out an insurance with you guys. Sometime last week she had an accident and submitted a claim. On claim submission a consultant told her she is not covered for accident she caused herself and since she cancelled a scratches policy they cannot assist. This was done without even assessing the damage on the car and how much fixing it would cost. Have a look and fix the my old lady's car. She has a comprehensive insurance with you guys.
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Dialdirect's replyOfficial
23 Feb 2016, 10:11Hello pastachi,
Thank you for your comments.
Your mother' claim was reviewed by the claims manger yesterday and a decision was made to reopen her claim. The claim will be processed and a claims consultant will be in contact with your mother to discuss the claims procedure.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Thank you for your comments.
Your mother' claim was reviewed by the claims manger yesterday and a decision was made to reopen her claim. The claim will be processed and a claims consultant will be in contact with your mother to discuss the claims procedure.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Dialdirect's reply23 Feb 2016, 10:11
Official
Hello pastachi,
Thank you for your comments.
Your mother' claim was reviewed by the claims manger yesterday and a decision was made to reopen her claim. The claim will be processed and a claims consultant will be in contact with your mother to discuss the claims procedure.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Thank you for your comments.
Your mother' claim was reviewed by the claims manger yesterday and a decision was made to reopen her claim. The claim will be processed and a claims consultant will be in contact with your mother to discuss the claims procedure.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team