CLAIM NO FEEDBACK

Hello peter .I am writing with so much disappointment and frustration .

I am Noluthando Dlamini ,ID : *** , CLAIM NO. ***

I am writing this review because this is my last resort to get response and direction for my claim .

I reported a car accident and submitted all required documents on the 04th of May 2026 with dial direct. Then I was assigned a consultant Zandile as the person dealing with my claim. I allowed sometime for the insurance people to do investigation and awaited response and none has been given till today .

On the 11th of May ,I called in to ask for update a male consultant answered and said my claim is not finalized, however the car was assessed by the insurance people at the penal beater. He proceeded and said I must wait for the call before end of business day as they will give me a full update. Sadly the call never came in nor email with the update.

On the 12th of May I called again and was assisted by Alicia which I'm grateful for all she explained and assisted with. I was also made aware that Zandile (my claim person) is out of office (OOO) and I wasn't made aware of that prior to yesterday. Neither was the a new person allocated to continue with my claim. I had a whole week of no movement in my case. Just sitting and nothing . Ms/ Mrs Munsamy then continued and requested car log and some signatures ,which I responded and gave back within an hour same day 12/05/2026.

Again today (13/05/26 I wrote a lengthy email asking about the update of my claim as im aware that im having to pay 4k for penalty and 7,2k for excess amount. However no response again today .

Now my biggest frustration in all this is ,I am allocated a car hire for 15 days which is ending on the 20th of May (that is 7 days from now ). Will the car be fixed and brought back to me in 7 days ? no. What will I be using after the car is being returned back to the car hire?. Will there be an extension of my days as this was a fault on your end that we waisted a week of no movement in my claim . Also I cannot not have a car at any point of my life . I'm a single mom of two under 10 (a 8 year old that needs school drop off and pick up & a 4 month old which I cant use Ubers to take to daycare) and I work as a full time teacher so I need a car.

I have requested that I please be given some clarity on the claim as well as what will be the plan after this 7 days left of the car hire.

But to my suprise no response again.