Claim

I'm not happy with Dial Direct Insurance, I reported my claim on Monday 14th with them and today almost a week and a half later they still have no made a discussion on my claim.<br> <br> The consultant advise me yesterday that all detail / documents are in order she will contact the Admin department to finalise the claim..<br> Today when speaking to another Consultant she gave me a difference story that the insurance is trying to get a hold of the other party who caused the accident but the gentlemen does not want to cooperate and their are notes made that he is very rude. They also need to just finalise all my insurance policies since 2010. The consultant ask me if I can remember as they can just pick up some of my pervious insurance eg. everyone under the Telesure group and Absa. And if I could get back to them with this details as the above is holding up the claim <br> <br> This is really disappointing when did this become my responsibility, we I took out insurance they didn't ask me to go back to 2010 and give them information of who I was insured with. For most of my insured life I was with the Telesure group now when its claim time it feels like they looking for loop wholes.