CHEATED BY AN INSURANCE COMPANY

I signed up for car insurance on the 1st of July in 2019. I have been claim free for 4 years and it is now time for cash back

I even added my second car to the policy in 2023 and that’s when I asked about the cash back. I was shocked to be told that on your policy (for the first car) you signed up for monthly cash back. I told them no please retrieve your call records

The call records took over 7 working days , so I had to send an email to dispute and called for more than 2 hours trying to get clarification

Finally the call records came and there was no part where I agreed to a monthly cash back. The retention department then told me that “no you can not get cash back because it was never added to your policy “

I immediately asked them to cancel my policy and remove both cars. I will take my business elsewhere