charged for services which should be cancelled

I have made a few calls today and last week to cancel my contract with you guys and for some odd reason I was charged again this month for services which i ask to be cancelled.

Today I spoke to a lovely lady by the name of Asanda if not mistaken from cancellations department and I'm a bit disappointed because I have been waiting for a call back since this morning @09:30 and I get that she is busy but very busy by the look of things but I was hoping we would sorted the issue out before close of business today so I know I continue to stay with you guy even thou you don't communicate enough with your client in terms of policy changes and cancel with the other insure that I have already taken thinking my services will be cancelled with your company and I wont be charged for services which have been cancelled already.

Could you please give me a call in terms of my refund or a way forward out of this... Thanks