CP
Carmen P
1 reviews | Active since Aug 2020
28 Aug 2020, 13:16
CHANGE OF DEBIT ORDER DATE AND PREMIUM WITHOUT CLIENT CONSENT
Since lockdown I received a huge premium increase with no prior warning. Thereafter my debit date was changed without my consent with only an SMS to tell me they would be debiting 4 days prior to my debit order date, and then debit within an hour of the SMS coming through. All WITHOUT my consent. I complained about this two months ago, only to have the same thing happen again last night. As a result, I will now have other debit orders bouncing at my expense! Will definitely be looking for an insurer who does not take advantage of their debit order facility! And best I not have the cancellation issues many others have stated they are having with this company. I will go straight to the insurance Ombud!
Helpful (0)
Replies (1)0
Replies (1)Dialdirect's replyOfficial
28 Aug 2020, 13:30 Good day Carmen,
We acknowledge receipt of your complaint.
Our team will contact you to further discuss.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you to further discuss.
Kind Regards,
The Dialdirect Team
Dialdirect's reply28 Aug 2020, 13:30
Official
Good day Carmen,
We acknowledge receipt of your complaint.
Our team will contact you to further discuss.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
Our team will contact you to further discuss.
Kind Regards,
The Dialdirect Team
