CP
Carmen P

1 reviews | Active since Aug 2020

28 Aug 2020, 13:16

CHANGE OF DEBIT ORDER DATE AND PREMIUM WITHOUT CLIENT CONSENT

Since lockdown I received a huge premium increase with no prior warning. Thereafter my debit date was changed without my consent with only an SMS to tell me they would be debiting 4 days prior to my debit order date, and then debit within an hour of the SMS coming through. All WITHOUT my consent. I complained about this two months ago, only to have the same thing happen again last night. As a result, I will now have other debit orders bouncing at my expense! Will definitely be looking for an insurer who does not take advantage of their debit order facility! And best I not have the cancellation issues many others have stated they are having with this company. I will go straight to the insurance Ombud!

0
Replies (1)
Dialdirect
Dialdirect's reply28 Aug 2020, 13:30
Official
 Good day  Carmen,

We acknowledge receipt of your complaint.

Our team will contact you to further discuss.

Kind Regards,
The Dialdirect Team