dH
david H
1 reviews | Active since Oct 2011
14 Sept 2015, 11:10
Cellphone Claim
I have logged a claim with the gentleman called Justine, i do not think he has flipping idea what he is doing. it has been over 3 weeks for a mere R2000 rand claim the number of times i have called with the airtime i have used i could have just go and fix it myself but then why am i paying for the cellphone insurance for. it is about time employees treat their work with respect and dignity because at the end of the day the company itself loses respect. i am still waiting for proper communication or something to be done to my cellphone.
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Dialdirect's replyOfficial
14 Sept 2015, 11:27Hello mabotja331,
We take note of your complaint.
As discussed with one of our Customer Relation Specialists, we can truly understand your frustration in this regard. The service as you explain it will not be tolerated. We will investigate the service failures on an internal basis and address it accordingly.
As agreed, we are giving your claim priority and we will provide you with feedback on the matter before close of business today.
Regards,
The Dialdirect Team.
We take note of your complaint.
As discussed with one of our Customer Relation Specialists, we can truly understand your frustration in this regard. The service as you explain it will not be tolerated. We will investigate the service failures on an internal basis and address it accordingly.
As agreed, we are giving your claim priority and we will provide you with feedback on the matter before close of business today.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply14 Sept 2015, 11:27
Official
Hello mabotja331,
We take note of your complaint.
As discussed with one of our Customer Relation Specialists, we can truly understand your frustration in this regard. The service as you explain it will not be tolerated. We will investigate the service failures on an internal basis and address it accordingly.
As agreed, we are giving your claim priority and we will provide you with feedback on the matter before close of business today.
Regards,
The Dialdirect Team.
We take note of your complaint.
As discussed with one of our Customer Relation Specialists, we can truly understand your frustration in this regard. The service as you explain it will not be tolerated. We will investigate the service failures on an internal basis and address it accordingly.
As agreed, we are giving your claim priority and we will provide you with feedback on the matter before close of business today.
Regards,
The Dialdirect Team.
Best regards,