Cashback is a ****

I signed up with Dialdirect Insurance on the 1st of November. What attracted me to the company was the fact that you can earn up to 50% of your premiums back each month for good driving. I really liked this idea as I know I am a good driver!

However right from day 1 their app disqualified my drives giving the reason that they could not retrieve data. I tried numerous times to get through to the right department to assist me with this as some days it registers my drives and other days it doesn't.

Almost TWO WEEKS later a lady FINALLY contacted me after I basically spammed their Facebook page with unhappy comments. When she called she went through the settings with us and agreed that the settings were right. She asked me to take screenshots and email them to escalate the issue.

After almost a week and numerous emails etc trying to follow up they finally contacted me again yesterday wanting to go through my settings AGAIN!!!! WHAT ARE YOU SERIOUS!!!?!!?!

I have requested 3 times to cancel and they are giving me the round about saying they are "trying" to resolve the issue! The lady assured me she would contact me by close of business yesterday NO SURPRISE SHE DIDN'T CALL!!!

I told her yesterday I have seen hundreds of complaints about the same issue! Even on Google Play under the App reviews there are people complaining about the same issue!

I really feel that this monthly cashback on your premiums is an absolute ****!

They were so quick to call me when I requested a quote to join but their customer support is SHOCKING and would never recommend them to anyone!!!