JH
Jill H

1 reviews | Active since Mar 2009

24 Jun 2017, 11:15

Case C005RYZ-AUDI AU 35X-TT COUPE Friday 23 June 2017

<p>My car had a float battery so I phoned Roadside assistance. I spoke to a lady called Cecile or Cecelia (line was very bad) who registered my case immediately.</p> <p> </p> <p>She got into contact with Brian Smith from First Road and informed me that he would be with me in about an hour.</p> <p>Brian also contected me to confirm my location. </p> <p>Within less than an hour, he was there and my car was running.</p> <p>I also received a followup phone call from Cecile to make sure that everything was in order.</p> <p> </p> <p>I cannot emphasize how impressed I am with the service received from these two people for such a small issue late on a Friday afternoon.</p> <p>I will definately recomment Dialdirect to anyone who is looking for a good motor insurance and roadside plan</p> <p> </p> <p>Thank you very much!!!!!!!</p>

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Replies (1)
Dialdirect
Dialdirect's reply24 Jun 2017, 11:21
Official

Thank you for your feedback.

We will definitely share your experience with all involved.

Regards,

The Dialdirect Team