Caring Service

We always complain a lot when we get poor service from out insurers so I'd like to commend Dialdirect particularly the home assist department. I had a new geyser installed in December 2021 and last week the thermostat broke and the water wasn't heating up. I was well assisted by the home assist team who kept on following up with the manufacturer because this was a warranty claim. They also kept me up to date with regards to the manufacturer feedback up until they came to fix the geyser.