CM
CANDICE M
1 reviews | Active since Apr 2013
15 May 2015, 09:32
Car not Repaired
A client of Dial Direct bumped into my car on 13 April 2015. I then took my car for an assessment for Dial Direct to process the claim. I am not being offered R7700 to settle the claim and I do not think this is fair because I do not even have a report of the assessment. Where is the report of the assessment with the cost?????? How do I know this will be sufficient. Why am i being short changed when YOUR client did the damage? No guys. Please do something. This is not fair.
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Dialdirect's replyOfficial
15 May 2015, 09:51Hello CANDICEMNC,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss your concerns.
We assure you that further clarity and supporting documentation will be provided shortly.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The Dial Direct Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss your concerns.
We assure you that further clarity and supporting documentation will be provided shortly.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The Dial Direct Team
Best regards,
Dialdirect's reply15 May 2015, 09:51
Official
Hello CANDICEMNC,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss your concerns.
We assure you that further clarity and supporting documentation will be provided shortly.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The Dial Direct Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss your concerns.
We assure you that further clarity and supporting documentation will be provided shortly.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The Dial Direct Team
Best regards,