tM
thamsanqa M

1 reviews | Active since Apr 2013

09 Mar 2016, 18:20

Car insurance claim denied

I had a vehicle insurance on feb13 2016, the insurance company took their own time in handling the claim. I explained to them what happened, gave all supportive information needed. The senior claims consultant continue to check my ******** record-not part of the claim-no alcohol was involved at time of accident and no samples were provided. He mentioned that because I had past incidences of driving under the influence, he will need to make more investigations. He enlisted the help of a crash expert to determine the speed I was doing at time of impact. I was driving on a 60kph zone and doing 50kph at time of accident. The expert gave a report that I was doing 100kph. If I'm not mistaken, any car that gets hit by the opposite vehicle will have a compound speed. He then mentioned that because of the speed and that my rear tyre wasn't in good condition they will deny my claim. I had insurance for 5 years with same company but they negate their responsibility to pay ou

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Replies (1)
Dialdirect
Dialdirect's reply10 Mar 2016, 16:03
Official
Hello Thamsanqa2!,

Thank you for your comments.

We have noted the rejection of your claim. We will review the rejection and will be in contact with you to discuss the outcome soonest.

Regards,

The Dialdirect Team