Car Insurance Claim

I have a comprehensive cover with dial direct, and I've made my claim on the 29th August 2015, till today on the 6th September I haven't got any respond with regard to fixing my car.<br> its my first claim with this people, and when you take the insurance with then they promise the world but when you are involved in an accident/incident they are not willing to help, instead they are looking for something they can use so that the car not be paid for.<br> Lot of people are complaining about this insurance and it seems like there is no any changes, is just excuses.