Can't return the PC after rejected claim. No communications.

I am not able to return my PC after submitting the claim. My first disappointment was that after being their client for ages Dialdirect was ignoring my emails, didn't answer, didn't phone back. When I managed to get through over the phone I found out that they used company Paragon computers to test my PC and this company delayed it on every stage - collection, issuing a report and, finally, I don't know if they were going to contact me to return my PC. I had to force dialdirect to get involved in communications, but I am still waiting for my computer.

Persons who were dealing with my case: Aveshan Govender and Ryan Kisten.

Short story.

My PC stopped working after load shedding, I took it to a computer shop, they inspected PC and found motherboard was damaged. I submitted a claim and Dialdirect sent assessors. First assessors came to fetch my PC next working day and issued damaged report on time. They were quick and professional. When Dialdirect appointed another assessors to get second opinion Paragon computers - that is where all troubles started. This company delayed it on every stage - collection, issuing a report. They didn't contact me to arrange returning of my PC as they were instructed by Dialdirect (if I believe my insurer). I had to force through Dialdirect to get Paragon computers phone me and send my PC back. I am still waiting though.

I don't discuss the outcome of the claim, I am dissatisfied the way it was done. Dialdirect stopped answering my emails when I requested to return my PC back. No communications.