Cant Claim/Dont refund you even if you pay in adv

Hello worldofglamour,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the details and all concerns raised.

We understand that since the escalation a refund has been processed and further assistance offered relating to the Value Added cover.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Dialdirect Team