CANNOT SUBMIT DIAL DIRECT CLAIM

I had assisted my Father and we both got car insurance with Dial Direct approximately one year ago.<br> He has a comprehensive car insurance plan. He traveled to the Eastern Cape and had a breakdown recently. He was towed and had accomodation costs as well. He is battling to claim from Dial Direct. I had requested them to call him, they made him wait for hours on the line and he received no assistance to process claim. He was highly frustrated, they then gave him a fictious website address to submit his claim. The website is [URL Removed] this site is still under construction. I find this disgusting behaviour as they feel my Dad is an older person and is not fami**** with computers and the internet. Unfortunately for them he has a daughter that has studied I.T. at Varsity. I find this highly unprofessional and I am considering seriously to cancel both my and my Dads car insurance with Dial Direct, complain to the Insurance ombudsman, and ensure all my friends and family never takes an insurance policy from Dial Direct.<br> <br> Thank you Hellopeter.<br> I am your biggest fan.<br> <br> Prashanta Naidu <br> <br> <br> <br>