Cannot settle a claim

I have tried to speak to the claims handler numerous times since March this year. She is never available, even her manager was not available when I asked for my case to be escalated to her superior. I have not received a word from them since I submitted my claim via their website in March. i am very disappointed in the service offered by DialDirect and I would caution anybody to not do business with them. I shall also escalate my complaint to the ombutsman if I do not receive timeous feedback from DialDirect.