1 reviews | Active since Feb 2025
Cannot manage my policy online anymore after 20 years
Been a client of Dial Direct for more than 20 years now. From day one I was able to manage my policy online - including making all possible changes and requesting documents. So I rarely had to phone the call center.
Last week, I tried to make a change online only to realise that they have stopped this facility. I have to either contact them or request a callback (which they never do by the way). Ended up making around 15 calls, almost 200 minutes of airtime later to make all the necessary changes, but more frustratingly, having to follow about mistakes and wrongful changes made.
This is most frustrating to say the least. Cannot understand why in the year 2025, they would remove a facility they made available 20 years ago!
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Please note that we have escalated the matter to the relevant department.
Have a lovely evening!
Kind regards,
The Dial Direct Team
We apologize for the service received.
Kindly note that we will follow up with our team, and request that they contact you regarding your complaint.
They will be in touch during office hours with feedback.
Kind regards,
The Dial Direct Team
We apologize for the service received.
Kindly note that we will follow up with our team, and request that they contact you regarding your complaint.
They will be in touch during office hours with feedback.
Kind regards,
The Dial Direct Team
Again, I'm still waiting for an answer as to why the ability to self-manage my policy has been taken away?
Again, I'm still waiting for an answer as to why the ability to self-manage my policy has been taken away?