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winnie S

1 reviews | Active since May 2015

05 Jul 2017, 17:06

Cancelled Policy

<p>I am so dissapointed with Dial Direct as they have cancelled my policy without my concern and knowledge .</p> <p>The problem was with my debit order that bounced on the 20th of May for June cover and I was on maternity leave and could not attend my e-mails to see their correspondence.</p> <p>And on the contract they have stated that should they not receive premiums 3 consecutive months my policy will be cancelled but now Booommm I give them a call on the 21st of June my insurance was cancelled on the 31st of May 2017.The lady I spoke to said she can only give the option of reinstatement.Imagine!!! after 2 years with them</p> <p>I dont want to reinstate my policy I want it to continue and get my cash back as they have promised.</p> <p> </p> <p>Hope to hear a better Respond</p>

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Replies (1)
Dialdirect
Dialdirect's reply05 Jul 2017, 17:50
Official

Thank you for your feedback.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Best regards,