Cancelled my policy eventhough I paid

<p>I will keep my story short.</p> <p> </p> <p>My employer informed me I was going to receive my salary late. I arranged a debit order for the 2nd instead of the 1st. I looked at my bank statement and saw that the debit order for the 1st went off and again on the 2nd. I reveresed the debit order for the 2nd as I cannot afford to pay my insurance twince in one month.</p> <p> </p> <p>I received a sms on the 8th of this month which said the debit order was not detected and my cover will be affected. I phoned dial direct and spoke with a guy to explain to him I saw about the 2nd debit order. He phoned me back on the 8th at 11:48 am from the number ********** and assured me everything is fine my policy has not been cancelled. These calls should be recorded!</p> <p> </p> <p>I received a letter today saying my policy has been cancelled. I phoned and spoke to Lerato saying my policy has been cancelled and at the same time she told me 1 of the cars on the policy was deleted???? I tried explaining to her about the 2nd debit order but she did not want to listen. I told her if she'd allow it, I will send her proof of payment while we were speaking on the phone but she insisted I email ********** <p> </p> <p>She kept on saying that dialdirect did not receive the money and she confirmed it with her supervisor but I said I will send proof. This was not important obviously and must I assume now that you stole my money? The debit order went of on the 1st. Is this the type of service I get from one of your staff and her supervisor. This is totally unacceptable and I expect to a call shortly from someone capable of dealing with a customer. I am contemplating of changing my insurance completely alltogether but not before proving you are wrong!</p>