Cancelation

I canceled my policy on the 13th July with dial direct as no longer had the use for it as item that was insured. Policy officially elapse at the end of this month. Come to the 25/26 I see a debit order going off for a premium. Which means some hadn't canceled the policy properly. Called in yesterday was told that the person that canceled the policy will call. Still waiting for such call. Called today and given a whole different story. Dial direct claims that my premium was paid on the 21st which is clear hogwash as my policy document Cleary stats that premium is only due on the 26th.

Dial direct is a money *****ing comoany