cancel policy without notice

I had my credit card cancelled and dialdirect then sent me an email saying if I didn't pay within 3 months they would cancel my contract. Then 2 weeks later I got an email saying they had cancelled it. They then asked me to redo the inspections and I would loose my cash back bonus.

After many calls to their service dept they simply said that they wouldn't honour the initial communication I got and had the right to cancel. Unbelievable that they simply said their initial communication didn't hold.