CANCEL MY POLICY

I called the customer care today and spoke to 3 different consultants trying to cancel my policy. The first consultant dropped the line ,second one dropped too ,the 3rd one claimed they don't have a cancelation department number and they would have to transfer me.she did transfer me and music played until the line dropped .dial direct really disappointed me with the ****ty service .I want to get a call from a manager to cancel my policy. My policy number is *** .my number ***.