1 reviews | Active since Mar 2009
Can't take responsibility for a flawed system
Call Center agents these days think they can talk over a customer just because they think they are correct. They are making excuses when they themselves don't even know how the system works. <br> <br> Dial Direct send out letters and SMS's days after they were informed of new banking details, and threaten you not to be covered, but when you call the call center they tell you every thing is fine. Why do they send out letters and SMS's 2 days after they have been notified, and then try to make excuses and give me a reason why it happened, instead of just saying a simple sorry sir. I am sick and tired of call center agents that think they can talk to clients any way they want, and then give the client not even a turn to speak. It is unacceptable.
We acknowledge receipt of your complaint.
As discussed with our Representative, the behaviour received from one of our consultants (as explained above) will not be tolerated. We will listen to the conversation(s) you are referring to and take the necessary action on an internal basis.
We want to apologise for the sms's you have received after the necessary arrangements were made by you regarding payment. We will also inform our IT department about this, in order to make sure it doesnt happen again.
Please accept our humble apologies for the lack of service you have received, and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with our Representative, the behaviour received from one of our consultants (as explained above) will not be tolerated. We will listen to the conversation(s) you are referring to and take the necessary action on an internal basis.
We want to apologise for the sms's you have received after the necessary arrangements were made by you regarding payment. We will also inform our IT department about this, in order to make sure it doesnt happen again.
Please accept our humble apologies for the lack of service you have received, and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Kind regards,
The Dialdirect Team.