MH
Mark H

1 reviews | Active since Jul 2016

26 Jan 2017, 16:37

Call me looking for "Mr Testing"

<p>I posted a complaint about Dial Direct about messages that I received on 20 Jan and 24 Jan telling me that I am required to pay for services that I have never signed up for. I was contacted to say that it was a mistake on their side and that there was an error where test information had been posted to their live system, but that it would be sorted out.</p> <p> </p> <p>Today (26th Jan) I get contacted by their call centre looking for "Mr Testing"!!!</p> <p> </p> <p>Clearly this problem has not been sorted out!!!!!!!!</p>

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Replies (2)
Dialdirect
Dialdirect's reply26 Jan 2017, 17:04
Official

Thank you for your feedback.

We will be in contact wiyh you to discuss the outcome of the matter.

Regards,

The Dialdirect Team

Best regards,

Dialdirect
Dialdirect's reply27 Jan 2017, 09:54
Official

Dear Mark

As telephonically discussed; the amendment has been made. Should you receive any further calls and sms messages of a similar nature; please bring same to our attention.

We are hopeful that it should not happen again. Thank you for your patience in this matter.

Kind Regards

The Dialdirect Team

Best regards,