MH
MOHAMED H
1 reviews | Active since Nov 2015
12 Nov 2015, 09:23
BUSINESS CLAIMS AREA USELESS
We lodged a business claim on the 29 Oct 2015 for a water leak at a business premises. today is the 12 Nov 2015 and it is still not sorted. costing me a fortune in water bills. no contact from the assessor with myself other than minimal contact with my practice manager. Nobody informing us what is happening, I am getting calls from different companies to give quotes, they have come and still no feedback from Dial direct to let us even know who the supplier is that will fix the leak. I will defitely be lodging a formal complaint to the Ombudsman<br> <br> Mr Hamdulay
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Dialdirect's replyOfficial
12 Nov 2015, 13:52Hello HANIFMH86,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We confirm that our claims department has been in contact with the policy holder to finalise the claim. The incident claimed for is unfortunately not an insured peril and the claim was subsequently declined. The reason why there was a delay in finalisation of the claim is because we have waited on the outcome of the report regarding the incident.
We do invite you to contact our Customer Relation Specialist should you need further assistance herein and apologise for any inconvenience caused.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We confirm that our claims department has been in contact with the policy holder to finalise the claim. The incident claimed for is unfortunately not an insured peril and the claim was subsequently declined. The reason why there was a delay in finalisation of the claim is because we have waited on the outcome of the report regarding the incident.
We do invite you to contact our Customer Relation Specialist should you need further assistance herein and apologise for any inconvenience caused.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply12 Nov 2015, 13:52
Official
Hello HANIFMH86,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We confirm that our claims department has been in contact with the policy holder to finalise the claim. The incident claimed for is unfortunately not an insured peril and the claim was subsequently declined. The reason why there was a delay in finalisation of the claim is because we have waited on the outcome of the report regarding the incident.
We do invite you to contact our Customer Relation Specialist should you need further assistance herein and apologise for any inconvenience caused.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on the number provided, without any success and a message was left on your voice mail.
We confirm that our claims department has been in contact with the policy holder to finalise the claim. The incident claimed for is unfortunately not an insured peril and the claim was subsequently declined. The reason why there was a delay in finalisation of the claim is because we have waited on the outcome of the report regarding the incident.
We do invite you to contact our Customer Relation Specialist should you need further assistance herein and apologise for any inconvenience caused.
Kind regards,
The Dialdirect Team.
Best regards,