Bring back my car to Centurion - road safety from hell

Yesterday on my way back from Durban to Jhb on the N3 my car got stuck in the middle of nowhere about 3 to 5 kms from the Warden roadside sasol garage. I called the insurance road assistance line. Needless to say that 5 hours later I was still in the same place after speaking to several agents bo one was there to call me. I was frustrated I had my kids with me, the car was in an unsafe position. No one even bothered to check up on us as all odds where against us. I was with my 2 kids, the cars battery had completely died and my phone was also dying. And when I called initially I explained that I had no network and none of us in the car had network as we all use the same service provider and we were not able to send the location. After I called you guys several times with most of your agents telling me nothing was logged and eventually the tow truck I was waiting for cancelled on me (the one you dispatched). I called again absolutely frustrated and I was in tears,as I also wanted to be taken the service to be taken home. When I initially called my car was to be taken to Heidelberg as it closer to Centurion instead of Harrismith, this was agreed upon and the take me home service was also confirmed. Needless when the tow truck, the new one eventually came, he confirmed my car is going yi be taken to Harrismith which was not discussed with me and no take me home service was organised. I was left stranded in a garage in Warden. No one even called me to find out how we were doing, how are going to get home. I am still traumatiser and I want my car moved to Heidelberg Toyota so I can find out the problem. I have been paying you guys for years and when I needed you the most this is how I was treated. I actually want my car to be moved to Centurion as I have been highly inconvenienced and I no longer trust anything that comes out of your mouths. A part of me wants to just cancel everything I have with you as currently I really do not know whether I'm coming or going. Please bring back my car to Centurion as everything else that I was promised by you just failed and didn't materialise. Listen to all the calls I made yesterday and hear the trauma I went through and am still going through now.