Brilliant Service - Have your cake and eat it.

Maybe this review is out of pure frustration,

I was insured with Dial direct some 15+ years ago, and I must admit, they were good until I reviewed an insane increase after 10 years where I requested a review and the response left me in awe, it's wasn't my vehicle decreasedin value but because a 6 year young car had metallic paint, no claims logged and a blunt response without assistance. I requested a cancellation , would you believe I received a better offer than what my premium was, great value placed in me. Again I must admit I dealt with some good people and a few not to write home about. I did cancel main policies however continued with the value add one's , scrath and dent, being the one.

Today I called in and ...........this is the mail I sent from a highly frustrated client.

To Whom this may concern!!

I am really not disappointed as when it comes to South African standards , one never gets the best in service, this is how it’s done is the perception and the sheep follow.

Calling in to log a claim that took 18 minutes only to be told, go to a Glassfit fitment center to get evaluated for a “scratch n dent” claim. Much like our government, let’s vote in a grade 3 to become president.

After a highly frustrating interaction, I thought I firmly requested to have a senior person call me in the next 5 minutes, how stupid of me to think I was that important. ( Still awaiting that call 3.5 hours later.)

I left a message on the webpage and wow within a minute received a call, ( new business get’s their vote) only to be redirected to the wrong department and then redirected again to claims “scratch n dent”. A total of 30+minutes on the phone, It was such an inspiring call, I will now have to wait until Friday to get a digital message to upload a picture of the vehicle I am claiming against. This must be a messaging service using transnet as a service provider, the message leaves today and arrives the scenic route via Cape Town to my phone on the 19th hahaha. Disgustingly funny. I’ll put it down to cable theft covered by dialdirect.

I suppose people evolve and move on from such. I really want to thank dialdirect for such great service, you must be proud to have such dedication and professional support. 5 easy steps to claim , spread over 5 business days to get an answer.

Please don’t call me when you get my cancellation request, HelloP will share how pathetic your team really is. Dialdirect, same philosophy as A&G. No surprises there. Birds of a feather. Now I wonder who’s going to take my call when AI replaces the *********** people. You’re not that far from saving more money on the value added services.

Thank you kindly for your brilliant acknowledgement today. I know the value add I paid for was just that, a financial add to dialdirect and a devalue of me as a client.