LP
Leo P
1 reviews | Active since Mar 2009
23 Nov 2025, 07:16
Breach of contract
My account is NOT in arrears - my approved mandate is for the 25th which is NOT a holiday or weekend yet you deemed it appropriate to debit my account today the 23rd!!!
Is this how you treat loyal customers that have NEVER missed a debit?
What actions will you take to make this right and a simple 'oops sorry' will NOT suffice!!!!
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Dialdirect's replyOfficial
23 Nov 2025, 08:13 Hi Leo, We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
The Dialdirect Team
The Dialdirect Team
Dialdirect's reply23 Nov 2025, 08:13
Official
Hi Leo, We are disappointed to hear about your service experience. Kindly note that your matter has been escalated to the relevant team to look into. Kind Regards,
The Dialdirect Team
The Dialdirect Team