Bottom line - I have to fix it myself.

It's still mind boggling to me why you still wasted my time in sending yet another plumpling service provider to assess thr very same issue that the previous one you sent to do to, bottom line is that if I need my issue fixed I still have to pay for it myself. If I had known that you would de***** me this way in just a year only if I saved this premium of R392 over a period of 12 months alone, I would have had approximately R4700 which I could then afford to call a plumber myself and have the money to pay them instead you have been *****ing this money from me and after all is Sid and done I still have to pay to get these pipes fixed. You don't give a damn about clients only your selfish selves and your bottom line. Dial Direct is terrible, worst insurer ever. No good for nothing except taking premiums.