1 reviews | Active since Jun 2012
BLATANT OPPORTUNISM
Dialdirect have a new ****.<br> They have pulled this move on me twice now.<br> They send you an increase letter notifying you of a massive premium increase (around 22%)<br> If you do not respond they wack the massive premium off your account ( I did not bother to respond)<br> Then when you phone in they renegotiate your premium back to what it was but inform you that they cannot stop the next premium going off again at the massive increase amount.<br> In my case this amounted to R1000 over the 2 month period as my increase was R500.<br> So by sending a simple letter dial direct gets to make themselves an extra R1000 if the client is too busy to respond....<br> BLATANT ******** OPPORTUNISM is what it amounts to.<br> Disgusting behavior by dial direct.<br> The second time they tried it I made sure my debit order bounced and took the week to find new insurance, once I had a new policy in place I cancelled my policy.<br> To hell with dial direct.<br> ******** opportunists....<br> <br>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on your mobile, unfortunately without any success.
The increase that you are referring to is the annual increase.
We also confirm that one of our Retention Specialist attempted to contact you to discuss your concern, unfortunately, you have requested for the policy to be cancelled. Confirmation of this request was emailed to you.
We are truly sorry that we were unable to retain you as a valued customer.
Kind regards,
The Dialdirect Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you on your mobile, unfortunately without any success.
The increase that you are referring to is the annual increase.
We also confirm that one of our Retention Specialist attempted to contact you to discuss your concern, unfortunately, you have requested for the policy to be cancelled. Confirmation of this request was emailed to you.
We are truly sorry that we were unable to retain you as a valued customer.
Kind regards,
The Dialdirect Team.
Best regards,