Blatant Disregard and Failure to submit Report

Person: Teria Nel, Francois and Henriks<br> <br> As a long standing client with 3 comprehensive covers, the service that we continue getting from DD is disgusting with extra high premiums. We recently had a beak in early March. The claim was dismissed based on Francois's (senior consultant) report that the house was not occupied as he spoke to our new gardener of 3 weeks, that was staying there. Failing to comprehend that there has been previous cleaners and domestics that has been there. The property has also been riddled by numerous issues of water and power disruptions, prolonging the move of a family to live on that property. Francois, very rudely said ''that is not his problem'' I thereafter lodged a dispute. Tertia Nel called me on the 18th March to say that she has finalised the matter and it cannot be paid. The conversation did end abruptly with no way forward. Since then, I have been requesting the dispute final report of hers to escalate the matter as I know this case has merit and should have been appropriately paid out and not be racially and prejudicially judged by both Tertia and Francois as per his remarks and her attitude. She is not taking my calls.