BILLED FOR SOMETHING I DID NOT APPROVE

A while back I wrote a complaint on hello peter on a claim that is taking forever to resolve with dial direct from December 2015. Since I wrote the report in February I think, no one contacted me, I had to make contact with the claims manager to get some sort of response from them. I've since had some feedback and new assesors came to look at the problem but once again they've just gone quiet. Our premiums have subsequently increased to an astronomic amount, which I took up with DD and told them we aren't happy, they decided an R80 discount was adequate and that new premiums would not be in effect without our approval, which was clearly a lie because the new high premium was still deducted from my husbands account without our approval. I refuse to remain with this insurance company who clearly do not care about servicing their clients. Why must we pay more if a simple claim can't even be resolved, what happens one day if our house heaven forbid burns down, we'll be out on the street because our insurance company has tardy service providers contracted to them but our premiums must be paid on time every month. Definitely cancelling our policy!! and they won't even care Im sure