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REFILWE M
1 reviews | Active since Jun 2014
19 Feb 2015, 14:40
billed for a policy that i requested cancellation
I HAVE BEEN SENDING EMAILS TO DIAL DIRECT REQUESTING THEM TO CANCEL MY VALUE ADDED PRODUCTS POLICY FOR QUITE SOMETIME AND ALL THAT I EVER GET FROM THEM IS AN AUTOMATED RESPONSE SAYING MY REQUEST HAS BEEN RECEIVED AND NO ONE EVER CALLS TO ASSIST ME AND I AM NOW TIRED OF SUCH A POOR SERVICE BECAUSE I'M STILL GETTING BILLED MONTHLY FOR A POLICY THAT I HAVE REQUESTED A CANCELLATION FOR A WHILE AGO ALREADY.
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Dialdirect's replyOfficial
19 Feb 2015, 15:00Hello Reelo.Me,
We can confirm that the VAPS policy was cancelled earlier this month and that no further deductions will take place.
The relevant department is in the process of investigating why the policy was not cancelled earlier and will be in contact with you in this regard.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We can confirm that the VAPS policy was cancelled earlier this month and that no further deductions will take place.
The relevant department is in the process of investigating why the policy was not cancelled earlier and will be in contact with you in this regard.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Dialdirect's reply19 Feb 2015, 15:00
Official
Hello Reelo.Me,
We can confirm that the VAPS policy was cancelled earlier this month and that no further deductions will take place.
The relevant department is in the process of investigating why the policy was not cancelled earlier and will be in contact with you in this regard.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We can confirm that the VAPS policy was cancelled earlier this month and that no further deductions will take place.
The relevant department is in the process of investigating why the policy was not cancelled earlier and will be in contact with you in this regard.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team