Beyond disgusted, flabbergested and shocked!!!

Dial Direct has no clue how to deal with customers.

I have been dealing with a claims consultant by the name of Heidy Bennie and . Heidy has been a nightmare to deal with. She doesnt return calls, she doesnt communicate. THe customer is expected to call and even when I call the feedback is a generic " we are still working on your claim and we'll give you feedback by Friday 13 April". Well Friday the 13th April came and went and still nothing from Heidy. She instead called me on Saturday afternoon to tell me that my claim has been rejected as i have not paid my premiums. Which is utter BS and asked me to send my bankstatement as proof.

Mind you the car hire is coming to expiration on Monday the 16th. WHich begs my next point, how did this joke of an insurance authorize car hire for 15 days for someone who allegedly not paid her premiums. To say i am beyond disgusted and flabbergested by Dial Direct would be an understatement of the year.

Dial Direct could benefit from process engineering where their steps make sense and employ consultants who make sense and put the customer first.