Beyond bad customer service
I am trying to sort out a business claim and have made several calls to Dial Direct Business, I spoke to Thabiso and Wanasile, and was promised an email with an update and the repairer’s details and still nothing. Dial Direct Business service is beyond shocking and non existent! I cannot even get hold of a supervisor to escalate this matter to.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
09 Jan 2026, 16:11Hi Tania,
We acknowledge receipt of your complaint. We will escalate to the relevant department to assist.
Kind Regards,
The Dial Direct Team
We acknowledge receipt of your complaint. We will escalate to the relevant department to assist.
Kind Regards,
The Dial Direct Team
Dialdirect's reply09 Jan 2026, 16:11
Official
Hi Tania,
We acknowledge receipt of your complaint. We will escalate to the relevant department to assist.
Kind Regards,
The Dial Direct Team
We acknowledge receipt of your complaint. We will escalate to the relevant department to assist.
Kind Regards,
The Dial Direct Team
Dialdirect's replyOfficial
09 Jan 2026, 16:13Hi Tania,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication. This is not the level of service we aim to provide.
Your matter has been escalated to ensure you receive the update and repairer’s details as promised.
Kind Regards,
The Dialdirect Team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication. This is not the level of service we aim to provide.
Your matter has been escalated to ensure you receive the update and repairer’s details as promised.
Kind Regards,
The Dialdirect Team
Dialdirect's reply09 Jan 2026, 16:13
Official
Hi Tania,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication. This is not the level of service we aim to provide.
Your matter has been escalated to ensure you receive the update and repairer’s details as promised.
Kind Regards,
The Dialdirect Team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication. This is not the level of service we aim to provide.
Your matter has been escalated to ensure you receive the update and repairer’s details as promised.
Kind Regards,
The Dialdirect Team
's updateReviewer Update
09 Jan 2026, 16:53Thank you. Appreciate the timely response and action. I’m just sorry it had to come to this frustration point before anything happened.
's update09 Jan 2026, 16:53
Reviewer Update
Thank you. Appreciate the timely response and action. I’m just sorry it had to come to this frustration point before anything happened.