1 reviews | Active since Jun 2017

30 Jun 2017, 16:28

Beware of DialDirect they are *******

<p>Last year (2016) I decided to switch my car insurer to Dial Direct because I believed that my insurer at that time was charging me too much on my premium compared to my peers if similar risk profile.</p> <p> </p> <p>Indeed Dial Direct gave me lower premium (they save me just more than R200) and I was OK with it until last month when they increased my monthly premium by 25%. My risk profile has not changed and I have not claimed from them. Is this normal? Or did I miss a fine print somewhere? None of my other insurances have increased my premious by such a huge percentage.</p> <p> </p> <p>Dial Direct might be ******** people by offering clients low premium on the first year and pushing them by a huge increase going forward.</p> <p>Sadly now I have to requests qoutes from other insurers.</p> <p> </p> <p>Kr,</p> <p>Thapelo</p>

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Replies (2)
Dialdirect
Dialdirect's reply30 Jun 2017, 16:39
Official

Thank you for your feedback.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect team

Dialdirect
Dialdirect's reply11 Jul 2017, 09:50
Official

We can confirm that we managed to offer you a more competitive premium and that you were provided with an e-mail containing further details.

Regards,

The Dialdirect Team