zK
zain K
1 reviews | Active since Dec 2015
04 Dec 2015, 10:50
BEWARE: Exhorbatant Premium Increases
I recently received an increase letter from Dial Direct saying that I need to pay a 30% increase in my Insurance Premium. Upon calling the call centre to dispute it, the increase was dropped to 12%. These increases are disappointing and unacceptable as it is way above CPI. Dial Direct will be loosing me , as well as many more loyal customers with these practises. There are many other insurance companies who are will to offer a more competitive rate.
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Dialdirect's replyOfficial
04 Dec 2015, 11:28Hello zkhan2802,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on you mobile, without any success and a message was left on your voice mail.
We have noted that one of our consultants discussed the increase of premium as well as the best possible discount with you today.
It is with regret that we are unable to offer you a better rate than what we currently offer. Having said that, we have requested that you are contacted by one of our retention specialists to discuss your concerns with you.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on you mobile, without any success and a message was left on your voice mail.
We have noted that one of our consultants discussed the increase of premium as well as the best possible discount with you today.
It is with regret that we are unable to offer you a better rate than what we currently offer. Having said that, we have requested that you are contacted by one of our retention specialists to discuss your concerns with you.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply04 Dec 2015, 11:28
Official
Hello zkhan2802,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on you mobile, without any success and a message was left on your voice mail.
We have noted that one of our consultants discussed the increase of premium as well as the best possible discount with you today.
It is with regret that we are unable to offer you a better rate than what we currently offer. Having said that, we have requested that you are contacted by one of our retention specialists to discuss your concerns with you.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on you mobile, without any success and a message was left on your voice mail.
We have noted that one of our consultants discussed the increase of premium as well as the best possible discount with you today.
It is with regret that we are unable to offer you a better rate than what we currently offer. Having said that, we have requested that you are contacted by one of our retention specialists to discuss your concerns with you.
Kind regards,
The Dialdirect Team.
Best regards,