BELOW ZERO RATING FOR DIAL DIRECT.

My dear elderly mother who has had her home insured for over 20 years with no claim ever logged a call with the insurer. There was water literally coming between tiles in the bathroom, basically flooding. This was a case of emergency as we indicated and emphasized logging a call on the 30 April 2024. We got an email from Edward Nkwana who is a claim specialist and stated a report will be given in 36-48 hours, todate, nothing is said. It’s the 6th of May today and still nothing is heard from the DialDirect. I decided to call them today, I spoke to a lady called Lien Diedericks, who knew absolutely nothing about why we are getting no assistance. This is extremely uncalled for considering that there’s a high excess waiting for us irrespective of the ridiculous service NOT received. NB: the house is still flooded and Diadirect is unbothered!