BEING SEND FROM PILLAR TO POST

I am so ****ed off with Dial Direct right now, I reported a car accident on the 23/09/15 to date there is nothing that has been done with my claim. Every time I call I get this person will tell me her version of the story . I was told that I must provide the AR Number which I did, then the name of the police station I did, I even gave them the phone numbers, then I was told tomorrow everything will be finalized. Now I called them to check how far are they with the claim, they are telling me I must go to police station and get an accident report and email it to them? How so? They never update me on anything, I am the one who must call them everyday to ask the status of my claim. I am so tired, I feel I am being taken for a ride? Every time I get a different person who will ask my policy number and all security details and read what's written on the claim. This is so frustrating. I feel like they are failing me and they are doing nothing to finalize my claim. I really need to get closure on the whole thing and move on but how do I do that with *********** customer service? I need some interference please before I loose my mind.