BP
Byron P
1 reviews | Active since Apr 2013
29 Dec 2015, 09:54
Being billed after cancellation
The below is evidence that dial direct is billing me after I've cancelled my policy with them - months ago, without my knowledge.<br> <br> o FNB :-) R129.00 paid from cheq a/c..973859 @ Eft. Avail R. Ref.Vapdialdir ***. 29Dec 00:00<br> <br> This is poor management of a customer's account. How can you bill after a policy has been cancelled and not informed the client of this. I've read several complaint of this all over the internet, it seems dial direct has been mismanaging accounts for a very long time.<br> <br> I will certainly not be moving back or recommending this business. Please refund the amount taken from my account to date, immediately.
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Dialdirect's replyOfficial
29 Dec 2015, 12:13Hello MomentOfTruth,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists who contacted after we have received your complaint. The policy that you are referring to is a value added policy, which is not part of the main policy, hence the reason why a separate premium was requested. As agreed, we will appreciate it if you shall allow us the opportunity to investigate the matter in order for us to provide you with the necessary feedback.
We trust we will be able to resolve this matter soonest, and we thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists who contacted after we have received your complaint. The policy that you are referring to is a value added policy, which is not part of the main policy, hence the reason why a separate premium was requested. As agreed, we will appreciate it if you shall allow us the opportunity to investigate the matter in order for us to provide you with the necessary feedback.
We trust we will be able to resolve this matter soonest, and we thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply29 Dec 2015, 12:13
Official
Hello MomentOfTruth,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists who contacted after we have received your complaint. The policy that you are referring to is a value added policy, which is not part of the main policy, hence the reason why a separate premium was requested. As agreed, we will appreciate it if you shall allow us the opportunity to investigate the matter in order for us to provide you with the necessary feedback.
We trust we will be able to resolve this matter soonest, and we thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists who contacted after we have received your complaint. The policy that you are referring to is a value added policy, which is not part of the main policy, hence the reason why a separate premium was requested. As agreed, we will appreciate it if you shall allow us the opportunity to investigate the matter in order for us to provide you with the necessary feedback.
We trust we will be able to resolve this matter soonest, and we thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
Best regards,