Bed customer service

Claimed a car accident on the 16th of January 2024 and still to date my car is not repaired, every time i call them, they tell me that they have sent the Authorization to Automagic, and when i call Automagic, I get told, that they have not received that authorization. There is no communication from these people, it is now been going on for a month, and I must always call them to be told something, that is not true. Bed customer service.