Hellopeter
Share Your Experience
AL
Ali L

1 reviews | Active since Jun 2022

22 Oct 2025, 11:28

Bad Service & treatment

Ever since i submitted a claim i have not received any feedback from dialdirect. I never expected this kind of service from dialdirect

0
Replies (25)
Dialdirect
Dialdirect's reply22 Oct 2025, 11:29
Official
Hi Ali, 

We acknowledge the receipt of your complaint. We truly apologize for the service and the experience. 

This matter will be escalated to the relevant department to assist. 

Kind Regards,
The Dial Direct Team
AL
Ali L's update22 Oct 2025, 11:31
Reviewer Update
Since yesterday you have been saying the same thing over and over. I am shocked and disappointed with the level of service i received from your company
Dialdirect
Dialdirect's reply22 Oct 2025, 11:34
Official
Hi Ali, 


We are concerned to hear that our team still hasn't reached out to you.


Please note your matter has been escalated to our claims team, they will reach out to shortly with feedback.


Kind Regards,
The Dial Direct Team
AL
Ali L's update22 Oct 2025, 11:36
Reviewer Update
I hope so
AL
Ali L's update22 Oct 2025, 12:14
Reviewer Update
Dialdirect is one of the worst insurance company in south afrixa
AL
Ali L's update22 Oct 2025, 12:15
Reviewer Update
After this claim I think i am going to xancel this policy and go to the most reputable insurance company in south africa. I never expected this kind of service from dial direct
AL
Ali L's update22 Oct 2025, 12:21
Reviewer Update
Really this is unacceptable. I am going to post this on social media maybe you want backlash from the public
Dialdirect
Dialdirect's reply22 Oct 2025, 12:24
Official
Hi Ali, 

Please note our team is attending to your complaint.


They will reach out to you with feedback.


We apologize for the service received and for any inconvenience caused. 


Kind Regards,
The Dial Direct Team
AL
Ali L's update22 Oct 2025, 12:55
Reviewer Update
Like i said i am still waiting for feedback from dialdirect. One of the worst insurance company in South Africa.
AL
Ali L's update22 Oct 2025, 12:56
Reviewer Update
I really dont know how long should I wait for them to get back to me
AL
Ali L's update22 Oct 2025, 12:57
Reviewer Update
I will never ever recommend anyone to dialdirect
AL
Ali L's update22 Oct 2025, 13:03
Reviewer Update
Since yesterday it went for assessment
AL
Ali L's update22 Oct 2025, 13:04
Reviewer Update
Really its shicking
AL
Ali L's update22 Oct 2025, 13:08
Reviewer Update
If you guys are not willing to help me just say
AL
Ali L's update22 Oct 2025, 13:24
Reviewer Update
Now its like i have to beg you guys to help me with my claims. I am so disappointed
AL
Ali L's update22 Oct 2025, 14:21
Reviewer Update
Still no feedback from dialdirect. The worst insurance company in South Africa
AL
Ali L's update22 Oct 2025, 15:13
Reviewer Update
Still no feedback from dialdirect regarding my claim
AL
Ali L's update22 Oct 2025, 15:14
Reviewer Update
I am speechless i dont know what to do now
AL
Ali L's update23 Oct 2025, 08:55
Reviewer Update
Still waiting for feedback from dialdirect. Like i ssid they are unreliable.
AL
Ali L's update23 Oct 2025, 08:56
Reviewer Update
Its almost a week since I submitted a claim even today I am still waiting for feedback
AL
Ali L's update24 Oct 2025, 12:24
Reviewer Update
I can't believe that it takes dialdirect more than a week to assess a claim. I am shocked and disappointed with the level of service i received from dial direct
AL
Ali L's update24 Oct 2025, 12:47
Reviewer Update
Now they are ignoring my emails since yesterday
AL
Ali L's update27 Oct 2025, 14:31
Reviewer Update
7 days has passed without my claim been processed even today I am still waiting for the assessment to be done. Dialdirect is the worst insurance company I have ever come across
AL
Ali L's update27 Oct 2025, 15:26
Reviewer Update
Dialdirect is now avoiding my emails. I am fed up with them
AL
Ali L's update27 Oct 2025, 17:07
Reviewer Update
Like i said you guys are ***********. You promised to send me an emial today before 5 o clock already is 17h06 and I have not received anything from dialdirect. If you guys are not willing to help me just say s. I am fed up with your services and your lies